Terms of Service

Effective and last updated: November 6, 2026

These Terms of Service ("Terms") govern your use of qortiva.com and the AI receptionist, lead follow-up, automation, software and related services (the "Services") provided by Qortiva LLC, a Michigan limited liability company ("Qortiva," "we," "us"). By using the website or signing up for the Services, you agree to these Terms. If you sign up on behalf of a business, you confirm you have authority to bind that business ("you" or "Client").

1. The Services

Qortiva configures and operates AI-powered tools that answer calls and messages, book appointments, follow up with leads and perform related tasks for your business, as described on our website and in any written order or proposal. Custom software and website projects are governed by these Terms plus the written quote or statement of work for that project. Features may change over time as we improve the Services.

2. Plans, billing and automatic renewal

Automatic renewal: Monthly plans renew automatically every month, and annual plans renew automatically every year, at the then-current price for your plan, until you cancel. Your payment method will be charged at the start of each billing period.

How to cancel: You can cancel anytime by emailing [email protected] or calling (517) 500-3009, and online through your account where available. There is no cancellation fee. Cancellation takes effect at the end of your current paid billing period, and you keep service until then. We will confirm your cancellation in writing.

  • Current plans: Starter $97/month (200 call minutes), Pro $197/month (500 call minutes) and Premium $347/month (1,000 call minutes). Additional minutes are billed at $0.25 per minute. Unused minutes do not roll over. Annual billing is priced at 10 months for 12 months of service.
  • Setup: Standard setup is free on all plans. Custom integrations or software are quoted separately before any work begins.
  • Price changes: We will give you at least 30 days' notice by email before any price increase takes effect. You may cancel before the new price applies.
  • Renewal reminders: For annual plans, we will email you a reminder before your renewal date with the renewal price and how to cancel.
  • Refunds: Fees already paid are non-refundable except where required by law or where we fail to provide the Services. Annual plans canceled within 14 days of their start or renewal receive a prorated refund.
  • Taxes: Prices exclude applicable taxes, which are your responsibility.
  • Late payment: If a payment fails, we will notify you and may suspend the Services after 10 days until the account is brought current.

3. Your responsibilities

You are responsible for how you use the Services in your business, including:

  • Accurate information: giving us accurate business information (services, prices, hours, policies) and keeping it up to date. The AI relies on what you provide.
  • AI disclosure: our AI receptionist identifies itself as a virtual assistant by default. You agree not to instruct it to claim to be a human or to deceive callers.
  • Call recording: if you enable call recording, the greeting will notify callers. You are responsible for complying with recording and privacy laws that apply to your business, including states that require all parties' consent.
  • Calls and texts: you are responsible for having any consent required under the Telephone Consumer Protection Act (TCPA), Do Not Call rules and state telemarketing laws before using the Services to send marketing or automated messages, for honoring opt-out requests, and for cooperating with carrier registration requirements (such as A2P 10DLC). By default, follow-up messages go only to people who contacted your business.
  • Your customers' data: having the right to share customer information with us and providing any privacy notices your customers are owed.
  • Regulated information: not using the Services to collect health information protected by HIPAA, payment card numbers, Social Security numbers or similar sensitive data unless we have agreed in writing to support that use.

4. Not an emergency service

The Services are not a substitute for 911 or emergency services. The AI receptionist may transfer or flag urgent calls according to your settings, but it cannot dispatch emergency responders and may not recognize every emergency. Calls can be affected by carrier, internet or third-party outages beyond our control.

5. Acceptable use

You may not use the Services or website to: break any law; send spam, unsolicited robocalls or texts; harass, deceive or defraud anyone; impersonate a person or business; infringe others' rights; upload malware; probe, scan or attack our systems; or resell the Services without our written permission. We may suspend Services that are being used in violation of this section.

6. AI output

AI systems can make mistakes. We design, test and monitor the Services to be accurate and helpful, but we do not guarantee that every response, booking or summary will be error-free. You should review summaries and bookings and let us know about any issues so we can correct them.

7. Data and privacy

Our Privacy Policy explains how we handle information. We process your callers' and customers' information on your behalf, only to provide the Services, and we keep it confidential. When your account ends, we will delete or return client data within 60 days unless the law requires us to keep it.

8. Intellectual property

You own your business content and data. Qortiva owns the Services, our software, prompts, workflows and website. For custom software projects, ownership of the deliverables is set out in the project quote; unless it says otherwise, you receive ownership of the custom deliverables once paid in full, and we keep ownership of our pre-existing tools and general know-how.

9. Third-party services

The Services rely on third-party providers such as phone carriers, AI model providers, calendar and software platforms. Your use of those platforms is also subject to their terms. We are not responsible for outages or changes caused by third parties, but we will work to restore service promptly.

10. Disclaimers

Except as expressly stated in these Terms, the Services and website are provided "as is" and "as available," and we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement, to the extent permitted by law.

11. Limitation of liability

To the extent permitted by law, Qortiva will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or lost business, and our total liability for any claim relating to the Services is limited to the amount you paid us in the 12 months before the claim arose. Nothing in these Terms limits liability that cannot be limited by law.

12. Indemnity

You agree to defend and indemnify Qortiva against third-party claims arising from your business information, your instructions to us, or your use of the Services in violation of these Terms or the law, including telemarketing and recording laws.

13. Term and termination

These Terms continue while you use the Services. Either party may end the Services as described in Section 2. We may suspend or terminate for material breach, non-payment or unlawful use, with notice where practical.

14. Governing law and disputes

These Terms are governed by the laws of the State of Michigan, without regard to conflict-of-law rules. Before filing any claim, both parties agree to try to resolve the dispute informally by contacting the other for at least 30 days. Any lawsuit must be brought in the state courts located in Eaton County, Michigan, or the federal courts for the Western District of Michigan, and both parties consent to that jurisdiction. Either party may bring an individual claim in small claims court.

15. Changes to these Terms

We may update these Terms. We will post the new version here and email active clients at least 30 days before material changes take effect. Continuing to use the Services after that date means you accept the updated Terms.

16. Contact

Qortiva LLC · Eaton County, Michigan
Email: [email protected] · Phone: (517) 500-3009